How to shop in this site?

1. Select the items you want to purchase, click "Add to Cart" button;
2. You will see your shopping cart, USA customers enter their zip code to calculate shipping charges then press update. You can go back to browse other items by clicking on "Continue Shopping" link on the upper left or clicking on "Checkout" when you are done shopping.
3. A screen will appear and ask you to enter your e-mail address and password. Enter them if you are a return customer.
4. If you are a new customer, please click "Create A New Account"
5. Fill out all the information and click on "Submit Your Information" button.
6. Done! You now have an account with us. Happy shopping!

Select your item(s), change the quantity if necessary, enter your zip code, select shipping method (or if you do not, the default shipping method is by Fedex Ground service), then click "Update".

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Is my transaction secured?

This site is guaranteed secured using Secure Socket Layer (SSL) Industry Standard. All information sent via the internet is completely safe.

Is my personal information secured?

Yes, X1UP.com would like to make your shopping an easy and pleasant experience. Our customer's privacy is the utmost importance. We respect your privacy and we assure you that your information will be maintained and used responsibly. All of your information that you provide to us will be maintained in private files on secure Web server and internal systems. All financial statement on this site is secured using Secure Socket Layer (SSL) Industry Standard. We guarantee that we will not release any of your personal information to any other parties. We want you to feel comfortable that your personal information will be kept safe throughout your entire shopping experience.

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What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover card, Money order & Cashier check, and of course, company checks if you have established an account with us.

Do you take COD?

No, we do not take CODs.

Do you charge tax?

We only charge Californian customers, either billing or shipping address in California, a sales tax of 7.75%.

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How about shipping method and shipping time?

Most of the in stock items are shipped the same day if payment is received and cleared before 14:30 Pacific Time, or the next day. However, quantity may vary subject to availability. For back-order items, please contact us for shipment information.

The initial shipping amount shown is to the nearest zip from the origin. To find out how much shipping charge will be to your zip code, after clicking "Add to Cart", you will need to type in your zip code and click "Update".

We offer standard ground (4-10 working days), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For weekend deliveries (please see below), please contact us to make special arrangement. Additional charge may apply.

Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance on the comment section when check out.

What if I'd like to receive my order on Saturday?

Normally, we use Fedex Ground service that does not deliver on Saturdays. In case you do wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge.

For instance, if you want your order to be delivered on Saturday, when you place your order,
on Wednesday, you will need to use 3-Day Express service, + $15 per package;
on Thursday, you will need to use 2-Day Express service, + $15 per package; or
on Friday, you will need to use Next Day Express service, + $15 per package

In all such cases, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.

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Do you ship to a PO Box or different address?

No, we don't ship to P.O. Box address. Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.

Do you ship internationally? Yes, we do ship to most international destinations. We use the US Postal Service for international shipping; Fedex Ground Service to Canada and Mexico, or UPS at the request of our customers.

To some destinations, such as Canada, we would like to ask our customers' favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D, so we have blocked all international sales, in order to contact our customers for such charges to be paid up front.

So, for Canadian customers, you could choose to contact us first with your postal code, we will run a report of the S&H plus B&D charges; or, you could place an order directly, which will not go through first, but before we process your order, we will contact you with details of the S&H plus B&D charges.

Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.

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Do you offer warranty on your products?

Yes, we offer different warranty on different items that we sell.
For Power Strips, Chargers and Power Adapters: 1 (one) year (365 days) after sale.
For Magnifying Lamps: 90 (ninety) days (wear parts such as bulbs are not covered by the warranty)
Other items sold online on our website shall have a half year (180 days) period for warranty.

We may choose to exchange or replace for the same item if there is a quality issue. If you need to return for refund, please see below for more details.

What about your return policies?

All items, merchandise may be returned within 30 days after you receive your merchandise.
See below for detailed guidelines:

How to Return:
If you need to return your purchase, please email us: rma@X1UP.com for a Return Merchandise Authorization (RMA) number. If you do not have an RMA #, your package may be refused and item non returnable. With an RMA #, please send the item(s), shipping prepared, to the following address:

- All item(s)must be in the original packaging.
- All returned item(s) must be accompanied by the original sales invoice.
- Clearance items are non-refundable.
- Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
Shipping charges for exchanges and/or returns will be at the customer's expense unless the item received was a shipping error on our part and/or defective item(s). We recommend you ship the package back, by insured mail, Fedex or UPS ground to assure delivery. Original Shipping charges will not be refunded and we will charge 15% restocking fee, of the item's original purchase value, excluding S&H.

In case of cancellation of order after shipment already goes out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.

In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.

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How do I contact you?

Please click the "Contact" link at the top or click the "Site Map" at the bottom of every page to find the appropriate email address. Just send us an email with any questions you might have and we will get back to you at our earliest convenience.

We are a business, can we buy wholesale?

Please fax (or email to info@X1UP.com) your contact information, your business licenses and resale permit, banking information and trade references to 909.773.0998. Our account executive will get in touch with you.

Do you do custom-design, manufacture or OEM?

Yes, we do. But not on all the product lines you see here at this website.

For our line of power strips, for instance, we do provide some custom-work for our customers. Please contact us with your need, detailed specification, best with drawing. After we confirm that we could do the job for you with our quote on pricing and delivery time, we will need a written purchase order, or confirmation in written form, along with prepayment, or in some cases, an advance payment. The amount or percentage of the advance payment varies from 15% to 50% of the order amount.

For obvious reasons, no ETL (the equivalent of UL) certification can be provided for any custom-made items.

Custom-made items are non-refundable. They cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem (for instance, scratch or packaging damage are not considered quality problem because they do not hinder the normal application of the custom-made unit).

For wholesale or OEM manufacture, please contact us to let us know the details of how we may be of services to you.

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