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| | -------------------------------------------------------------------- Is my transaction secured? -------------------------------------------------------------------- Is my personal information secured? -------------------------------------------------------------------- What forms of payment do you accept? -------------------------------------------------------------------- Do you take COD's? -------------------------------------------------------------------- Do you charge sales tax? -------------------------------------------------------------------- How about shipping method and shipping time? -------------------------------------------------------------------- Do you ship to a PO Box or different address? -------------------------------------------------------------------- Do you ship internationally? -------------------------------------------------------------------- Do you offer warranty on your products? -------------------------------------------------------------------- What about your return policies? -------------------------------------------------------------------- How do I contact you for other questions? -------------------------------------------------------------------- I am a business, can I buy wholesale? -------------------------------------------------------------------- Do you do custom-design, manufacture or OEM? ----------------------------------------------------------------- Part II - About Our Products
Part I - About Our Site
▲ top------------ This site is guaranteed secured using Secure Socket Layer (SSL) Industry Standard. All information sent via the internet is 100% safe. Is my personal information secured? Yes, X1UP.com would like to make your shopping an easy and pleasant experience. Our customer's privacy is the utmost importance. We respect your privacy and we assure you that your information will be maintained and used responsibly. All of your information that you provide to us will be maintained in private files on secure Web server and internal systems. All financial statement on this site is secured using Secure Socket Layer (SSL) Industry Standard. We will not release any of your personal information to any other parties. We want you to feel comfortable that your personal information will be kept safe throughout your entire shopping experience. ▲ top------------ What forms of payment do you accept? We accept Visa, Mastercard, American Express, Discover card, Money order & Cashier check. No. We only charge Californian customers, either billing address or shipping address in California, a sales tax of 8.75%. ▲ top------------ How about shipping method and shipping time? In stock items are shipped within 2 working days, excluding weekend & holidays, after payment cleared the account. For back-order items, please contact us by email for shipment information. We offer standard ground (5-10 working days), 3 days, 2 days or next day shipping method. Please specify the shipping method at the time of order. Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance on the comment section when check out. Do you ship to a PO Box or different address? No, we don't ship to P.O. Box address. Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100. Yes, we do ship to most international destinations. We use the US Postal Service for international shipping (Fedex Ground Service to Canada and Mexico in many cases). Normally by airmail. It may take much longer if shipped by surface. Unless other shipping method is requested at the time of order. We may require you to provide us with the name and phone number of your credit card company for verification. Additional information may be required. Some international order may require advance wire transfer instead of credit card payment. Please contact us for more details before ordering. ▲ top------------ Do you offer warranty on your products? Yes, we offer different warranty on different items that we sell.For Power Strips, Chargers and Power Adapters: 1 (one) year (365 days) after sale For Magnifying Lamps: 90 (ninety) days (wear parts such as bulbs are not covered by the warranty) Other items sold online on our website shall have a half year (180 days) period for warranty. We may choose to exchange or replace for the same item if there is a quality issue. If you need to return for refund, please see below for more details. What about your return policies? All items, merchandise may be returned within 30 days after
you receive your merchandise. How to Return: www.X1UP.com Customer Service 909-773-0999 - All item(s) must be in the original packaging.
▲ top------------ Please click the "Contact" link at the top and check the "Site Map" at the bottom of every page to find the appropriate email address. Just send us an email with any questions you might have and we will get back to you within at our earliest convenience. I am a business, can I buy wholesale? Please fax (or email to info@X1UP.com) your business licenses and resale permit, your contact information, and email address to 1-909-773-0998. Our account executive will get in touch with you. Do you do custom-design, manufacture or OEM? Yes, we do. But not on all the product lines you see here at this website. Please contact us to let us know the details of how we may further assist you. ▲ top------------ | ||||||||||||
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909-773-0998