How to shop at this site?
Is my transaction secured?
Is my personal information secured?
What forms of payment do you accept?
Do you take COD?
Do you charge sales tax?
How about shipping method and shipping time?
What if I'd like to receive my order on Saturday?
Do you ship to a PO Box or different address?
Do you ship internationally?
Do you offer warranty on your products?
What about your return policies?
How do I contact you for other questions?
We are a business, can we buy wholesale?
Do you do custom-design, manufacture or OEM?
Yes, this site is guaranteed secure using the latest technology of the industry's standard Secure Socket Layer (SSL). We do not turn on the SSL for browsing the site because it may slow down loading pages. But as soon as items added to cart, and you are ready to proceed to check out, SSL is immediately activated. All information sent via the internet is completely safe.
Yes, X1UP.com would like to make your shopping an easy and pleasant experience. Our customer's privacy is the utmost importance. We respect your privacy and we assure you that your information will be used responsibly, only for the purpose of shipping your order. We guarantee that we will not release any information that you provide to us to any other party.
We accept major credit cards: Visa, Mastercard, American Express and Discover. We also accept Paypal payment, money orders and cashier checks, as well as company checks if you have established an account with us.
No, we do not take CODs.
We only charge Californian customers, either billing or shipping address in California, a sales tax of 8.25% currently, except for government purchase or your would be able to provide us with tax exemption forms.
Most of the in stock items are shipped the same day if payment is received and cleared before 14:30 Pacific Time, or the next business day. However, quantity may vary subject to availability. For back ordered items, please contact us for availability information.
We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For Saturday delivery (please see below), please contact us to make special arrangement. Additional charges apply.
Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of your order once the package is shipped. But we will be helping all the way, if there is anything wrong with your order, package damaged, lost or item defective. Please let us know immediately when anything abnormal happens.
Normally, we use Fedex Ground service that does not deliver on Saturdays. In case you do wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge.
For instance, if you want your order to be delivered on Saturday, when you place your order,
on Wednesday, you will need to use 3-Day Express service, + an additional $15 per package;
on Thursday, you will need to use 2-Day Express service, + an additional $15 per package; or
on Friday, you will need to use Next Day Express service, + an additional $15 per package
In all such cases, especially when you are not sure when your order will be delivered, please contact us before or right after you place your order online to let us know, since our website is NOT capable of taking such (Saturday) orders and automatically process respective charges accordingly. Otherwise, your order will only be delivered the following week.
No, we normally do not ship to P.O. Box address. We charge an additional $2.50 service fee per order on top of postage for shipping our items through USPS, domestic or international.
Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address if the order amount is over $100.
Yes, we do ship to most international destinations. We normally use the US Postal Service for international shipping; Fedex Ground Service to Canada and Mexico, or UPS at the request of our customers.
To some destinations, such as in Canada, we would like to ask our customers' favor to prepay brokerage and duty (B&D), other than shipping and handling (S&H) charges. We will pay such B&D through our carriers on your behalf to the Canadian Customs. Our website is not able to add B&D. If you have already placed order with us, we will contact you to charge B&D prior to shipment.
Some international order may require advance wire transfer instead of credit card payment. If you have more questions, please contact us for more details before ordering.
Yes. Depending on product category, we offer different limited warrenty on different products. For instance, we offer 1 (one) year (365 days) limited warranty, after date of sale, on all power strips and hardwired power strips. We may choose to exchange or replace for the same item if there is a quality issue. Please click here for the detailed Product Warranty Information.
If you need to return for refund, please see below for more details.
All items may be returned within 30 days after you receive your merchandise. Please see below for detailed guidelines:
How to Return:
If you need to return your purchase, please contact us for a Return Merchandise Authorization (RMA) number, either by phone, email. An RMA # will be generated for you.
Please note that if you do not have an RMA #, your package may be refused and item non-returnable.
Please mark on the return package(s) the RMA #, and send to us, shipping prepared, to the following address:
5275 State Street
Montclair, CA 91763
- All item(s) must be in the original packaging.
- All returned item(s) must be accompanied by the original sales invoice.
- Promotional item(s) will be refunded with the promotional price(s) at the time of purchase.
- Clearance or "As is" items are non-refundable.
Shipping charges for exchanges and/or returns will be at the customer's expense unless the item received was a shipping error on our part and/or defective item(s). We recommend that you ship the package back, freight prepaid. Original Shipping charges will not be refunded and we may charge 15% restocking fee, of the item's original purchase value.
In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
We reserve the right to charge more than 15% restocking fee in case of used or damaged items.
Please click the Contact us link at the top of every page to send us your inquiry through online Contact Form. Or you can click the About us link at the bottom of every page to see the details of our contact information. Just let us know your questions and we will get back to you at our earliest convenience.
Please use the online Contact Form, fax (909.628.5007), or email to info@X1UP.com your contact information, your business licenses and resale permit, banking information and trade references to us. Our account executive will get in touch with you.
Yes, we do. But there may be a minimum quantity requirement. Please contact us with your need, detailed specification, best with drawing. After we confirm that we could do the job for you with our quote on pricing and delivery time, we will need a written purchase order, or confirmation in written form, along with an advance payment. The amount or percentage of the advance payment varies from 15% to 50% of the order amount.
For obvious reasons, ETL (the equivalent of UL) certificate cannot be obtained for custom-made items within short time, unless there is sufficient time and customers are willing to share the respective certification charges.
Custom-made items are non-refundable. They cannot be returned for exchange or refund unless it is not made to the specification in the purchase order, or there is obvious quality problem (for instance, scratch or packaging damage that happens during transit are not considered quality problem because they do not hinder the normal application of the custom-made unit).