1. Item purchased and/or shipped to Californian address is subject to sales tax, currently 8%.
2. Most of the in stock items are shipped the same day if payment is received and cleared before 14:30 Pacific Time, or the next business day. However, quantity may vary subject to availability. For back ordered items, please contact us for shipment information.
3. We offer standard ground (1-6 working days depending on zip code), 3 days, 2 days, or next day shipping method. Please specify the shipping method at the time of order. Delivery does not count in weekend and holidays. For weekend deliveries (please see below), please contact us to make special arrangement. Additional charge may apply.
Since we have no control over the carriers, we cannot guarantee transit time. Neither can we guarantee safe delivery of package once the package is shipped unless customer request insurance when checkout.
In case you wish to have your order delivered on Saturday, you would have to use express service. And, there is also a Saturday delivery surcharge of $15 (PER PACKAGE) in addition to the express charge. Please check our FAQ for more details of Saturday delivery.
4. We use Fedex (normally ground service unless express service is chosen) as our carrier, which does not ship to P.O. Box address. We charge an additional $2.50 service fee per shipment on top of postage for shipping our items through USPS, domestic or international. Delivery to a shipping address that is the same as the billing address of your credit card will be made promptly. However, if a different shipping address is provided, delay can occur for verification purposes. We reserve the right to refuse shipment to different address in certain cases, for international address, for instance.
5. We ship to international address. But we reserve our right to charge brokerage and duty up front, in which case we will contact you prior to shipping.
6. All items, merchandise may be returned for refund within 30 days after you receive your merchandise.
See see our FAQ for more details.
7. In case of cancellation of order after shipment already gone out, the buyer will also be responsible for any charge that will occur for the goods being returned to us.
8. In case of returns under free shipping terms, again, please send the order back to us as per the above, we will refund the purchase, less shipping that actually occurred and restocking fees of the items.
9. We offer limited warranty on all our power strips that we sell.
With 1 (one) year (365 days) after the date of sale, we may choose to exchange or replace for the same item if there is a quality issue, if the item is in stock. If it is out of stock, we will discuss with you for replacement with another item of the same value.
Other items on our website have different warranty period. Normally within 30 days after date of invoice date, we accept return for exchange or refund, if items found defective.
Please check our FAQ for more information on the Terms and Conditions. Or, please contact us if you have more questions.
Thank you very much for shopping at X1UP.com!